FAQ

Welcome to SynFree SoapHouse. 

Here are some FAQs we gathered for you to get to know us. 

COMPANY.

As the name suggests, we pursue making an all-natural product free of synthetic ingredients.
Most of our products are inspired by the legacies of the old remedies.
We create a feel-good product to use, and sweet gifts to loved ones at an affordable price.

Q: Where are you located?
A: We are based in Bali, Indonesia.

Q: Do you have a shop? Can I buy from you in person?
A: We do not currently have a physical store
If you prefer to buy in person, we join a local market almost every weekend.
You can come, sample, and talk to us there and enjoy the Bali vibes.
You can also visit one of our beautiful stockists located near you.

PRODUCTS.

Q: How do you define "synthetic-free"?
A: If the chemical composition doesn't naturally occur in nature.
We simply don't use it in our products. (such as parabens, artificial fragrances & coloring)

Q: How big are your soap and shampoo bars?
A: The average weight of our bars is about ±110gr after curing.
Please note that soaps will continue to cure, they will continue to shrink (due to loss of water weight).
The good news is, that longer-cured soaps create better performance in lather & feel, and last longer as well.

Q: Is there lye/caustic soda in your soap?
A: Yes and No.
100% of the lye added into our recipes bonds with the oil through the saponification process, leaving us soap (saponified oils) and glycerin.

Q: Can we use soap for our face & body?
A: Absolutely! Our soaps are gentle enough for daily facial use.

Q: How long does the soap last for personal use?
A: A bar should last about 3-4 weeks.
But it depends on you and everybody who uses it in your household.
We have a customer who only use our soap for their face. He say it lasted him MONTHS.
Did a personal trial with Spices Summit. It lasted 4 months.

Q: How do you store your soap?
The soap will last longer if you minimize its time underwater. We love using a soap-saving pouch/soap dish to let it dry between uses.
Q: I bought a lot! How do I store the extra soap I’ve not used yet?
A: Store unused soap in a dry, well-ventilated area. It's best to use soap within 1 year of purchase.

Q: My soap looks different from the last purchase.
A: Same name? Same soap.
All of our products are handmade using natural ingredients, so you may notice some slight variations.
Variations are most typical in shape, color, and scent, even when the same formulas are used.
None of these things impact the quality of the soap or its benefits.

Q: Are your products cruelty-free?
A: Yes, we don’t test on animals. We test on human friends who are willing to give feedback :D

Q: Are your products vegan?
A: Not all of our products are vegan.
We always provide a full list of ingredients for each of our products.
In this way, you can make an informed choice about a product that is right for your lifestyle.
Non vegan products used in our product: honey, beeswax, pearl & dairy yogurt.

Q: Will my hair undergo a transition using your shampoo bar?
A: When you’re a shampoo bar first-timer, your scalp and hair may need some time to get used to it. How quickly you get used to a shampoo bar depends on how often you wash your hair. For one person, a shampoo bar works as normal, but on average it can take about 2-3 weeks. Our suggestion is to follow up with a hair rinse. You can buy a ready-scented made from us or make your own with store-bought vinegar – the way to make hair vinegar rinse is on the bottom of the shampoo bar box, or you can just google it.

Q: My soap looks wet / crying in storage. Has it gone bad?
A: No, this is just a cosmetic issue. It just means that there’s too much humidity in the area where you placed the soap. Pat dry and place them in an air-conditioned room.
Pat the soap dry with a napkin, and place them in a cool, dry place. Preferably an air-conditioned room. The soap will still work as intended when you finally decide to use it.
Please do not try to store soap in your fridge.

Q: Are your products palm oil-free?
A: Our soap bars contain palm oil.
When farmed with integrity, palm oil is a far more sustainable crop than all other vegetable oils. Our palms are sourced from companies that are members of RSPO or ISPO. We continue to support our local Indonesian farmers who are changing the industry for the better. Please check our PALM OIL STATEMENT for further information.

SALES.

Q: Do you ship internationally?
A: We sure do. The costs are dependent on the destination and will be calculated automatically at checkout.
Please note these exceptions:
PO Boxes
Countries that have postal restrictions on items delivered from Indonesia (e.g. Russia & China Mainland)
Q: How do I become a Wholesale partner?
A: We love working with other businesses that share our love of natural products!
Get in touch, it would be amazing to hear from you!
Q: Do you offer custom orders or private labeling?
A: We do on some products, but not all.

Q: Do you do affiliates / free items?
A: Not at this time. We thank you for your interest and hope you will decide to support small businesses.
This is a new website so we are still learning all the available features.

Q: How can I get in touch with you?
A: We love interacting and hearing from our customers.
Listening to you is how we can move forward better.
So if you have something you want to relay to us, or a simple question or an idea for a new product, we want to know!
We can be reached in various ways, we have WhatsApp, email & Instagram so take your pick, and we will try to get back to you asap!